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Shipping/Delivery

Ordering/ Delivery Conditions

To ensure we give you the best food quality, and on-time delivery:

  • Please give us at least 2 Hours’ notice when placing your order for collection  and at least 3 Hours’ notice for when placing your order for local delivery.

  • Full payment will be required to confirm your booking.

  • Delivery charge applies to all local deliveries.

  • Delivery and Postage charges are non-negotiable.

  • Please ensure you give us your Name, Phone Number, Email Address, and the correct full postal Address for postage. We would not take responsibility if your parcels were not delivered due to incorrect full addresses being provided.

  • We will aim to fulfil your order by the time specified when confirming your order. In some rare cases, our courier may be unable to deliver by the specified times, for instance, due to peak times/rush hour. In these instances, we aim to inform you of such delays.

  • We will not be held liable if you miss your delivery, so please make sure you have alternative arrangements in place if you will not be available during the allocated delivery slot.

  • Please inform us as soon as you receive your food boxes IF on delivery, your food does not conform to its description or be of satisfactory quality for which dishes/products of that kind are commonly supplied.

  • Food/Product prices including delivery and postage charges can change at any time, but changes will not affect orders already paid for and confirmed.​

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Local Delivery

We currently offer a pick up and delivery service within Bristol. Delivery fee applies depending on your location. 

Please find your appropriate delivery fees at Checkout.

UK and Mainland Shipping​

We currently do not offer postage outside Bristol due to the operation of our courier. However, we offer same-day pickup and delivery services in Bristol and surrounding areas, e.g., Bath.

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